Terms & Conditions
Your guide to understanding our platform policies and your rights
Eligibility
Users must be 18+ or have parental guidance to book via FestGo. We ensure a safe and secure platform for all age groups with appropriate supervision.
Booking Confirmation
Booking is confirmed only after payment and email/SMS confirmation. You'll receive instant notifications and detailed booking information upon successful transaction completion.
Changes to Bookings
Changes may be allowed as per hotel's policy. We work with our partners to provide flexible booking options while respecting individual venue policies and requirements.
Pricing & Tax
Room tariff is set by hotels. GST and FestGo service fee are displayed transparently during the booking process. No hidden charges - what you see is what you pay.
Complaints
Any complaint should be reported via in-app support or email within 24 hours. Our dedicated customer support team is committed to resolving issues promptly and fairly.
Legal Jurisdiction
All disputes will be subject to Andhra Pradesh jurisdiction. This ensures proper legal framework and accessible resolution processes for all parties involved.